Returns & Exchanges
We want you to be completely satisfied with your purchase from cultpilateswear.com. If you’re not happy with your order, we’re here to help!
Return Policy
You may return most unused items in their original condition within 30 days of delivery for a refund or exchange. Some exclusions may apply.
How to Initiate a Return or Exchange
- Visit our Returns Center at cultpilateswear.com to start your request.
- Follow the instructions to generate a return label.
- Pack your item securely and attach the label.
- Drop off your package at the designated carrier location.
Refund Processing
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchanges
To exchange an item, please return the original purchase and place a new order on our website.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Final sale items (marked as such)
- Used or damaged merchandise
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance.
For any questions regarding returns or exchanges, please reach out through our Help Center.